Refresh Conference 2024
A trinity of metrics for measuring design's business impact
Design leadership
Measure design impact by mapping experience, business, and technical metrics across customer journeys. Move from “poor UX” to precise, actionable insights.
Three areas that catalyzed UX maturity
Design leadership
By focusing on three key areas of UX maturity — awareness, processes, and outcome measurement — we created a powerful catalyst for organizational change.
Eliminating waste in UX workflows with lean process mapping
Design leadership
Transform UX team from “beauty parlor” to strategic partner with process mapping. Eliminate waste, clarify responsibilities, and adapt to changing priorities.
Refresh Conference 2024
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Design leadership
Communicate design’s value, integrate UX principles, and align with business metrics to drive organizational change and elevate your design team’s impact.